"To the folks at Flat Out Motorcycles:
Consider expectations: EXCEEDED
I rode my scooter to your shop at 5:10 pm, limping in with a deflating tire. I expected to leave it there, have my wife pick me up, and get a call 2 weeks later. Steve Fitch asked me if I wanted to wait on it. He wasn't kidding. He found the tire I needed, put a mechanic on it (an excellent one, by the way) and it was repaired and road-worthy in 40 minutes. Wow. You guys are fantastic.
Thanks for the incredible service,
By: David Indianapolis,IN
"Just wanted to take a minute to thank Bill on behalf of my son and I. We can't say enough good things about the way we were treated by everyone. We got the machine we were after, at a great price and the chance to see and compare with others to confirm our decision was sound.
We look forward to doing more business with you.
By: Anonymous Indy,XX
Just like to tell you that my order from Flat OUt has just arrived (01/16/2012 @ 9.00am Australia time) via UPS and is all accounted for.
I'd also like to pass on my thanks to all your staff for their great service which in includes top website, seamless ordering, no hidden surprises, fast enquiry response, perfect part picking, top parceling, great pricing and a fast delivery service.
I can't remember when I last recieved service of this calibre!!
Thanks heaps,I've messaged all my dirt bike friends and club on your service already so I hope this might generate some repeat business, you've got mine.
By: Anonymous Australia,XX
This message is to inform you that we recently experienced a very sensitive situation with a consumer (Mr. Hinshaw, Spyder owner) and we were looking for help in order to resolve the issue. One of my agents contacted your Service Manager Curt who immediately and nicely accepted to give BRP a hand and to do everything needed to bring the customer back on his Spyder as quickly as possible.
Mr. Starkey, saying that we got a great service from Curt is an understatement! He helped us beyond expectations and we are so appreciative to all he has done for us.
Mr. Hinshaw is now back on the road and happy with his Spyder.
After Sales Coordinator - Call Center
Coordonnatrice, support apres vente - centre dappels
75 Bombardier St. Sherbrooke Quebec Canada J1L 1W3
T + 1.819.566.3512 F +1.819.566.3062
By: Anonymous Indianapolis,IN
"I just wanted to drop you a line and let you know that 2+ months into owning this rocket of a Concours and still enjoying the rush. With almost 3 thousand miles on the clock, rest assured the battery is staying charged. :) Daily compliments and a smile with every ride, I highly recommend your store and your product!
By: Anonymous Unknown,ME
"I came to Flatout to look at a Can Am Spyder. I was on the fence about purchasing because the forums were full of stories regarding Spyder reliability.
Talking with Stu (sales rep) and two talks with service techs took away my concerns and made my decision to purchase much easier.
To top it off Bill (owner) personally delivered my new Spyder from the Martinsville location to my house (Indianapolis), at no cost, and went over all the functionality with me again to ensure I understood everything.
The entire process from purchase to delivery was nothing but top notch. I recommend Flatout without any reservation and doubt you'd have a better powersports buying experience anywhere.
Thanks team Flatout!"
By: Greg Indianapolis,IN
"What can you say about a guy who will pick you up at the airport (after multiple flight delays), after hours, on Good Friday? And then take you back to the shop where the motorcycle of your dreams is fueled and ready for you. Just an outstanding example of excellent customer service. Bill Starkey, YOU really came through for me. Great attitude, knowledgable, and willing to go that extra distance for your customer. A great buying experience and I would not hesitate to do it again. Thank you."
By: Scott Conway,AR
"The first day I arrived at Flatout, I walked in as an ill knowledgable little lady. I had just purchased a used 2005 ninja and had so many questions, they guided me through the service doors to speak with Matt who answered all my questions and some. He enlightened me on everything I need to know about the bike itself and riding. Now a year and a bit later I am sitting comfortably on an '06 R6 which him and his skilled team of Luke and Craig checked over and got up to par for me. The Bike looks like new and I couldn't be more greatful. Thank you so much for all your hard work, efficiency, and delightlful service. You truly have a longterm customer! "
By: Charlotte Indianapolis,IN
"WOW What can I say ? Flatout in greenwood indiana is THE BEST! there is really nothin else I can say They really did above and beyond what they had to do at the very last minute to get me on a ride on time.Andy,Adam,Tim,and Erik. you guys are the best. I will Never take my Quad any place else.I got lost in greenwood and instead of me calling 1411I called Andy at the store(by the way never met him before that day)And he stopped what he was doing and got on the internet and got me to where I was going.And he was very courteous while doing it .Eric and Tim worked on my bike and got it running great for me very intelligent guys .I really don`t know what else I can say on the good side for these guys.Anyone lookin for a GREAT allaround motor cycle shop don`t hesitate to take it to FLATOUT MOTORSPORT IN Greenwood Indiana Thank You Andy,Adam,Tim,and Erik. FROM Eric Norman"
By: Eric indianapolis,IN
"Flatout had the bike I wanted in stock with a GREAT price!! They were able to get me financed easily and even had gear in stock that fit me! Rich was kind and considerate through the whole process and Matt couldn't have been more awesome (or knowledgeable) about parts and service. What started out as a HORRIBLE week shaped up into an A1 visit with the Flatout guys! Thanks for all you did for me!!! I am very satisfied with the outcome and I don't think I'll EVER go anywhere else! I will DEFINITELY speak your praises for years to come!"
By: Rachel Avon,IN
"This testimonial is a little late coming, sorry guys. I've had a couple of mishaps with my bike and Flat Out on East Washington has saved me again. More specifically, Matt & Luke were there for me. They make me feel like I'm their #1 customer. Thanks again, both of you!
By: Bernie Indianapolis,IN
"Matt and Luke not only knew what was wrong with my steering bearings and fixed it, but wisely suggested new pipes for my 'Max'. Now it rides smoother and faster, and sounds like a small block V8 ! ! They know their bikes and how to treat a customer. Matt even gave me a ride in his own car so I could pick up my bike. They are the greatest and I sure hope you appreciate them. Thanks for everything, guys.
By: Bernie Indianapolis,IN
"This is to matt and his staff. i want to think them for all the hard work they did on my bike for me. They did a real good job the the price was right also i could not even get my bike up there and thaks to matt he had his staff come pick it up from my house that was great. Thamk you and i will keep spending money at flatout. Matt has his staff doing a really good job."
By: joe indpls,IN
"I own a 1980s Japanese bike and have found that Flatout gives me the best prices for parts I can only buy on-line. Your customer service is great and your shipping is always timely. I especially like having the parts on fiche so I always know just what I'm ordering. Thanks for a great website, great prices and great service. I recomment your site to all my motorcycle riding friends."
By: Hector Tacoma,WA
"I had been looking to get a new helmet for this years riding season. I knew I wanted and Icon helmet, I had been to several motorcycle shops around central indiana looking for Icon helmets to try on and see how they fit. Every one I went to told me they didnt carry Icon brands. I finally had a friend tell me about flatout and that they carried Icon gear. So I made a trip there on March 24th. Got great help from Spencer Fetters at the Washington St location and ordered my helmet and got it on Friday the March 27th. They have very exellent sales staff and highly recommend this dealership."
By: Nick rushville,IN
"I use to use Bike bandit as a parts source.Found them to be very pricey. Checked out flatout and became a very satisfied customer since. One thing I liked about BB was being able to see what I spent or ordered on past purchases. I do like the services that you offer, one is being able to talk to Chris if a question arises. Did not like the online chat at BB. Keep up the good work, Chris.
Bob McDonald "
By: Bob Lisle,IL
"I was in there to purchase a gift for my brother and your parts staff helped me out with no hesitation. The tattoo guy is hot too!! Indianapolis Flatout rocks my socks!"
By: JENNIFER TRAFALGER,IN
"My experience at flatout was good from the service stand point. They had a gentlmen working there named bobby i believe. He was very polite and knowledgable. He helped me very quickly and was great service will be back.
By: mike indianapolis,IN
"Without FLATOUT i wouldnt know what to do?...i mean i go there alot and i may just go up there to look around but at least im goin in. and these guys work real hard to get you what you need. and they have a wide variety of apparel, and quads, bikes, anything that you can have fun on!...
By: Kyle Trafalgar,IN
"Getting my bike into be serviced didn't happen as quickly as I would have liked, but realizing that you had to remove the engine to get to the problem made a quick repair difficult, however Bill Starkey made it more endurable with the loan of a bike so I could enjoy the Loop for Life ride. I must say that once the shop started they completed the repair very quickly and the bike now performs flawlessly. Thank you all "
By: Tom Indianapolis,IN
By: Eric austin,AR
"You have a great young man workig in your Martinsville store. I never got his last name,but his name was J.R. He went above and beyond to help me. You are lucky to have such friendly and helpful people.Great job J.R. I'll be back for all my bike repairs."
By: Anonymous martinsville,IN
"I was in the market for a 2008 hayabusa, and was ready to drive to michigan to get one. I then seen the ad that said flatout has them in stock!!!! I went in and talked to Brad he was very very helpful and honest. Came in the next day to do the paperwork. Went home that evening with my new BUSA and it was quick and easy!!!!
Thanks to FlatOut on E.Washington St"
By: Richard fortville,IN
"A friend of mine had told me about how great his service was that he got from you guys. He actually had bought his bike from FlatOut and had a very nice transaction. I brought my 2005 Hayabusa in to Flatout motorcycles to get a service and some tires. I also had an electrical problem with it as well. The service department was extremely helpful through the whole process. Jeremy was the mechanic that worked on my bike and he did a great job. When I picked up my bike, he explained what he found with the electrical problem and also how he fixed it. Thanks to everyone at Flatout at I will be back for my next service!!"
By: Jeff Anderson,IN
"I stumbled across your website thanks to ventureriders.org, and I have been doing all of my parts purchasing with you guys since then. I have told all my friends about your outstanding customer service in your Parts Department. Chris is quick to answer questions and returns calls!! something you can hardly get anyone to do now of days :) "
By: Lee North Fort Myers,FL
" I was looking for a 2008 Suzuki B-King for a week and seeing what and who would deal with me and my trade in. The other dealers in the state wouldnt be straight with me on my trade and Greg, Rich, and Brad were excellent in handling my trade and what it was worth. Greg made some magic happen when my financing that I had pre approved fell through and actually got me financed at a MUCH lower rate than what I was originally financed for. Needless to say he went above and beyond in helping me get the bike of my dreams! Rich was excellent in helping me loads this much much bigger bike into my trailer. If he wasnt there to help I would have been fighting that bike for an hour to get it in my trailer. They have earned me as a customer for life and I look forward to buying many many more motorcycles from them! Thanks Guys!"
By: Jesse Mooresville,IN
"Recently my son dropped my 2001 FZ1. I needed several parts and Flatout Motorcycles came through with flying colours.
The shipping and packaging were excellent and the parts arrived in a timely fashion. I was pleased with your pricing and would definitely do business again.
By: Jim ,ON
By: Anonymous gary,IN
"my brother and i wanted bikes really bad. we when to a mail order shop got finance and the bikes were brought to my door but they tried to charge about 5 grand to much for the bikes between to two. my yongest bro was in the night before and the guys at flatout help him get on a better bike then he had well long story short he told then about us and what we were doing and they warned us about what this out of state dealer would do. so the next day my brother and i went in and they got us on better bikes alot cheaper they worked very hard for us and we are very grateful. great people great survice and they have me as a custermer for life. thanks to the staff love the bike and thanks for treating us right."
By: tim indianapolis,IN
"You guys are the best, period. Chris is handling a situation that was the fault of U.P.S., in shipping. Thanks again Chris, for taking care of this. I do appreciate it.
Very best regards, Dean "
By: Dean Santa Cruz,CA
"I recently purchased a used Yamaha Road Star and wanted to have some service work done before the season started. I am closer to a competitor, but didn't feel great about their customer service, or lack there of. I decided on Flatout Motorsports after "Googling" their name and doing a little research. I spoke to Luke on the phone and met Adam when they came to pick up my bike, good guys. Their communication and customer service skills matched their mechanical abilities. I received my bike back tonight and it sounds great. The dealership will have a loyal customer for years to come with service such as this."
By: Michael Brownsburg,IN
"I walked in knowing what I wanted and right away Dustin took care of me. He was knowlegable and didn't pressure me in any way. I knew financing coult be rough becuase of a rocky past but Greg took care of me and got me on the bike of my dreams. They are going to deliver it to me so I don't have to ride in the cold. What a great team of guys who really treat a customer with respect and dignity, without judgement. I will be looking forward to riding in for my first service and seeing those guys again. Thanks to all of you. "
By: John Greenwood,IN
"MY NAME IS GARY.I BOUGHT A 2003 YAMAHA VSTAR CLASSIC.IT WAS MY SECOND BIKE.I WAS LOOKING AT HONDA SHADOW FOR A WHILE.IWENT ON THE INTERNET AND FOUND MY BIKE AT FLATOUT.THE GUYS AT FLATOUT WERE SUPER GREAT.I COULD NOT ASK FOR BETTER SERVICE.I WILL ALWAYS COME BACK TO FLATOUT FOR ANYTHING I NEED.THANK YOU FOR EVERTHING. GARY "
By: GARY INDLPS.,IN
"I have been interested in bikes for many years but have never owned one myself, always borrowing off my dad or brother. Now...at 47 years old...what the hell, I thought to myself I,m just going to buy one. I've been investigating the Royal Star Tour Deluxe for about 2 years now and after spending a Saturday shopping around...needless to say...I ended up at Flat Out In Greenwood. I can't even find the words to discribe how wonderful Bill and Dan were (not pushy and very knowledgable) We returned to the dealership about five minutes before closing and rode away on a brand new Royal Star! Great job guys...you sure have my business from now on. Look forward to coming in for it's first sevice. THANKS guys!!!! "
By: Robin Martinsville,IN
" My wife and I as new empty nesters are in the "shopping and comparison" stage of purchasing a bike. Dan Cutright was excellent in all ways helping me evaluate the Yamaha V-Star Silverado's. Not a sign of the attitude you sometimes find when you are "just shopping". "
By: Steven Columbus,IN
"I came in to your shop after spending almost the entire day at your "competitor's shop" I knew exactly what I wished to purchase and I had the ability to pay cash. Should be a simple deal, right? From the time I walked into your store until I left was 1 hour, with 100% complete satisfaction. The price was right, the sales staff was fantastic, and wrapping up the paper work with Greg was a pleasure! The "competitor" was so determined to sell me items I did not wish to purchase they lost the entire sale. I will never buy accesories, etc. from any other dealer.
Mostly, thank you to the young man (so sorry, I don't know your name) who delivered my bike. It was pouring down rain on a Friday evening and I really wanted my brand-new bike for the weekend! He brought it to my home after he was technically off work, and he was so friendly and pleasant.
Also, I forgot one of my keys (my fault) and Greg overnighted my key to me. Thanks Greg.
Great job, guys! Having way too much fun on my new bike!!!!
By: Jacqueline indianapolis,IN
"ITs great. Talk about great service probably the best place to get your needs."
By: Isaac knightstown,IN
"This is the fifth motorcycle purchsed by our family through Flat Out. From day one, they have always taken care of us and answered any questions we may have. Thanks for the hard work and Im loving the new Kawasaki ZX6r."
By: Tyre Indianapolis,IN
"I am now the owner of a VSTAR 1100cc Classic.Doug(sales)did a great job making my wife and I feel good about our new Ride."
By: Michael columbus,IN
"I went to the local Honda dealer in Greenwood and they wouldn't get off there but to answer my ?'s. Jeff and Bill at Flat Out Motorsports went out of there way to help make a decision on a quad for me and my son. Thumbs up to the guys at Flat Out.
By: John Franklin,IN
By: Anonymous Boston,MA
"Whether I walk in and buy accesories & parts or order online or over the phone, they all ways have quick answers and a very professional staff. Thanks for making my bike even better!!!"
By: Matt Columbus,IN
"I went to another Suzuki dealer and got ready to buy. However they were not willing to deal with me on a new bike. I then went to Flat-out and spoke with Brandon. He not only treated me fair but remembered me after the sale. There are not to many dealerships that you can say that about."
By: Eddie Indianapolis,IN
"Flatout has always treated me right and gotten my me parts quick. Slava and the guys have gone out of their way to take care of me and many others I know. I recommend Flatout to everyone I meet or know. Thanks again! "