If you purchased you Chinese vehicle from Flat Out Motorcycles, then Yes. If you purchased from somewhere else then , NO. We will provide a repair service (at customers cost) for all Chinese vehicles that we sell for 1 year (12 months ). This means that if you bought a Chinese vehicle from us and you need it repaired, we will take the work in for a minimum of 1 year, after 1 year we reserve the right not to accept the vehicle for any reason we see fit. Don't get this clause confused with warranty or a service contract.
Can I purchase a Extended Service Contract for a Chinese vehicle?
A Flat Out Service Contact is availabel as part of the PowerWorks Package. This option is available only at the time of purchase. See PowerWorks package for more details
Contact Suzuki Extended Warranty Department
You can contact SEP directly at 877 473-7669
Do I have to title my Chinese ATV ?
Chinese ATV's just like all other brands of ATV's are required to be titled in the state of Indiana. We do admit that this may appear expensive and rediculous for such an inexpensive ATV but it is the law. This law was passed in early 2006 and has now become the norm. If you purchase the ATV from us we are required by law to title the ATV for you. This is why we charge a doc fee and title fee at the time of purchase.
Do the Chinese vehicles come with any warranty?
As the vehicle comes from the manufacturer, there is no warranty. We do understand that crate and shipping damage can be concealed, so we ask that you assembly the vehicle with 7 days of purchase to identify and resolve any damage beyond normal shipping scratches and shaffing. email pictures to info@flatoutmotorcycles.com to file a claim. In the event the claim is approved you will be required to bring the exchange part to the store. This implies that you are required to remove and replace the part.
If you purchased a seperate warranty or sometimes called a service contract from us, then the answer is YES. The service contract is part of the PowerWorks package. The cost of the PowerWorks package will be clearly stated on you Buyers Order under the "Flat Out Warranty". Review the Flat Out Service Contract document for details and exclusions.
How can I restrict the speed of my ATV?
Almost all ATV's have a speed limiting adjustment screw on the throttle housing. Adjust the screw as necessary to allow more or limit the throttle. Some dirtbikes have this feature as well.
How do I contact American Suzuki?
You can contact the Corp office at 714 572-1490. Agents are available Monday – Friday 8:30 – 4:45 pst. You can also write to us at 3251 E Imperial Hwy Brea, CA 92621 Please make sure you have your vehicle ID number available.
I Purchased a vehicle from Flat Out and I haven't received any paperwork yet, what should I do?
Once the initial paperwork is completed at Flat Out, we then process it with the Indiana BMV. This process is very different than what a individual experinces at the local BMV. This process takes around 25 days. In the event you don't get you papework to get you license plate by the 27th day after your purchase, please contact us by any of these methods:
Call our Title Department 317 890 9110
Email us at amy@flatoutmotorcycles.com
Submit a "Ticket" on this Help Desk
If I purchase a motor vehicle from Flat Out and decide it's not the right choice for my family, can I return it?
Once the paperwork is signed, the vehicle is your property. Whether you physically remove the vehicle or not from the store, you own it. In some extreme cases, we at our sole discretion may allow you to return the vehicle with a 25-50% restock fee.
Is there an age restriction for the Chinese vehicles ?
ATV's have age restrictions imposed by the CPSC, see the CPSC official web site for complete details
Dirtbikes have no age restrictions
Scooters only have the age restrictions imposed by local law, since they are street vehicles.
Moped & Scooter Law in Indiana (simple version)
The following conditions are required to legally operate a scooter on Indiana roads as a motorized bicycle
1) .49 cc engine or less
2) Engine produces no more than 2 horsepower
3) Automatic transmission
4) Maximum speed of 25 mph on a flat surface
5) Scooter must be registered
6) Operator must be at least 15 years old and carry a valid ID card from the Bureau of Motor Vechicles
7) Operators under 18 years old must wear a DOT approved helmet and eye protection
8) Operator must carry proof of financial responsibility
9) May not be operated on a sidewalk or interstate highway
Vehicle Return Policy
There are no returns, all motor vehicle sales are final unless previous arrangements in writing are made prior to the purchase. There is no cooling-off period in Indiana or any other state in regards to purchasing an Motorcycle, ATV or Scooter. The FTC rules state that a cooling off period is only valid on unsolicited sales. A motor vehicle purchase is solicited regardless of a puchase at a dealership or an "off-site" event held by a dealer. Sorry, you bought it and you own it.
What I need to know about loading my Yamaha Side Cases and Cargo Box on my Yamaha Super Tenere
Indiana lawmakers define a scooter as having two wheels, a floor pad for feet, a driver's seat that isn't a saddle, and equipped with motive power.
A scooter may fall under the classification of mopeds or motor vehicles, depending on its makeup. So, follow the rules and procedures for whichever applies to your situation. If you have questions about this, contact a license agency, or call the Bureau of Motor Vehicles at (317) 233-6000.
What is Moped?
Under Indiana law, a moped (or motorized bike) is defined as a two- or three-wheeled vehicle with a cylinder capacity of 50 cubic centimeters or less, a horsepower rating of less than 2.0, and an automatic transmission.
If a vehicle exceeds these limits, it's considered to be a motor vehicle, and its operators must follow the licensing, titling, and registration rules for a motor vehicle. See our sections on these areas for more information.
Moped riders must be at least 15 years old, and have a valid driver's license or state ID card with them when riding. Additionally, mopeds may not be driven on an interstate highway (why would you?), or over 25 mph. And, mopeds may not be driven on sidewalks.
Riders under 18 must be equipped with a helmet and something to protect their vision, such as goggles, glasses, or a transparent face shield.
What is the telephone number for factory financing customer service?
When will I get the paperwork to get my plates for my motorcycle I purchased?
Once the purchase is completed and all the paperwork is signed, Flat Out will process the paperwork with the state. We will ensure that the lienholder (if applicable) is perfected and the vehicle is processed properly. This process takes 22-25 calender days. Please be patient, generally your notification and thank you letter will arrive at your residence 25-27 days after the purchase.
Y.E.S. Yamaha Extended Service
Say 'Y.E.S.' to Yamaha Extended Service
It's no secret that repair costs continue to rise. While your Yamaha is in warranty, you can relax, because the factory will step in to pay for those expensive repairs with the best warranty coverage in the industry. Wouldn't it be comforting to have the same kind of dependable coverage, even after the warranty expires? You can!
By adding Yamaha Extended Service — Y.E.S. — to your Yamaha, you get a solid protection plan designed and administered by Yamaha just for discriminating Yamaha owners like you. It's coverage that can help you steer around the inconvenience of repairs. Look at the benefits Y.E.S. delivers:
Buying Y.E.S. is easy!
Ask us to find out how easy it is to add the peace of mind of Yamaha Extended Service to your machine. You'll rest easy.
Peace of mind.
Repairs* become Yamaha's problem, not yours. Y.E.S. will be there, whether the repair costs a few dollars... or thousands!
Protection from expensive repair bills.
Don't let unexpected repairs throw a monkey wrench into your finances.
Nationwide coverage.
Have the nationwide network of Yamaha dealers behind you.
Uninterrupted genuine Yamaha coverage.
Y.E.S. takes over automatically when your original factory warranty expires.
Affordable protection.
Years of Y.E.S. coverage for a fraction of the cost of just one major repair bill.
No deductible.
There's complete coverage on mechanical defects* — you don't have to pay anything.
Increase value on your Yamaha.
Your Y.E.S. protection plan is transferable, which can increase your Yamaha's value if you decide to sell or trade it in later.
TRIP benefit.
Y.E.S. coverage automatically includes TRIP — Travel and Recreation Interruption Protection that's in effect from the date of Y.E.S. plan purchase, even during the factory warranty period. With TRIP, expenses related to a covered failure can be covered as well, up to $150! per occurance. This means unexpected food or lodging expenses, transportation expenses, even a rental vehicle can be covered - and that's each time you have a covered warranty or Y.E.S. repair